Sage SalesLogix Helps Capital Processing Network Achieve Four Million In Revenue During First Full Year Of Business

3/27/2008 3:39:11 PM

Sage CRM Solutions business partner Customer Systems Inc. implements customized CRM system to help payment processing start-up manage millions of customer records

Scottsdale, Arizona - Sage Software today announced that Scottsdale, Arizona-based Capital Processing Network, a provider of electronic payment processing products and services, is using the Sage SalesLogix CRM suite to manage its sales, customer service, and technical support departments. Customer Systems Inc., a local Sage CRM Solutions business partner, implemented Sage SalesLogix for 40 Capital Processing employees. Capital Processing began operations in November 2006 and cites Sage SalesLogix as a critical component of the company's early success generating $4 Million in revenue during 2007.

"Servicing merchant bank accounts requires us to manage sensitive data," said Jeff Stephan, President of Capital Processing Network. "The smallest of errors could result in hundreds of thousands of dollars in losses. Customer Systems Inc. applied their engineering expertise to our sales and support automation requirements, and we can now manage millions of data records with great precision."

Automation Aids Rapid Growth

Capital Processing's Sage SalesLogix system automates all aspects of client contact and account maintenance, including monitoring of clients' point-of-sale systems. Sage SalesLogix is also used to keep track of sales opportunities and client interactions, process extensive data search queries, and manage the customer service department's client maintenance records and return material authorization (RMA) tickets.

"In less than 18 months, Capital Processing has gone from opening its doors for business to managing large volumes of payment transactions for thousands of clients," explained Mike Hoffler, President of Customer Systems Inc. "The company's rapid transition from start-up to growth mode required a powerful and flexible CRM system, and with Sage SalesLogix we were able to skillfully deliver beyond expectations."

Capital Processing employees can restrict user access to specified data fields within Sage SalesLogix to maintain confidentiality of sensitive data. Employees can also view one another's calendars, which has increased team productivity and improved issue resolution rates while increasing levels of customer satisfaction.

The company plans to continue enabling its Sage SalesLogix system with additional user capacity and functionality as it grows, and intends for Customer Systems Inc. to continue as its strategic partner and business process advisor.

"Customer Systems Inc. and Sage SalesLogix offer a rare combination of industry knowledge and modernized CRM architecture that is extremely valuable to our business," added Stephan. "As a result, our customers have never been happier."

Used with permission by Sage Software.