Service, Repair and Warranty Management for Sage MAS 90/200

Service, Repair And Warranty Management is the only addition to Sage MAS 90 available for companies that need to issue and track Return Merchandise Authorizations (RMA’s), track product warranties, and process Service Orders and track service history on items. Tightly integrated with Sage MAS 90 and 200, Service And Warranty Management was designed to retain the same look and feel as the other modules, to minimize training time and streamline the product offering. Serialized items sold through Sales Order Processing can be automatically set up in the service item file.

A service order is permanently maintained along with any service orders processed for the item. In addition, when the service item is set up, it will carry the default warranty code for the item, as established in Inventory Maintenance. During Sales Order Entry, an Extended Warranty can be sold and associated with a Service Item. Service and Warranty Management was designed with the flexibility to handle a wide variety of companies.

Originally designed to meet the stringent requirements of the Federal Food & Drug Administration with regard to tracking ownership and service history of medical equipment, Service And War-ranty Management retains detailed service history on service items and provides a variety of analysis reports to aid in tracking failure ratios, technician productivity, service-contract profitability, repair turn-around time, and much more. In the age of information, it’s easy to get overwhelmed. Service And Warranty Management was designed to give you the information necessary to take control of your business — without the mounds of paperwork!

The Service and Warranty Module Offers:

• Full integration with Sage MAS 90/200
• Complete Depot Service System
• Warranty Replacement Tracking
• Demo/Loaner Tracking
• Ability to Sell Extended Warranty with Initial Sale
• Crystal Reports to Print out Service Orders and other Forms
• Multiple Service Items per Order
• User Customizable Screens

Contact CTO Associates to learn more on how the Service and Warranty Module can improve your warranty tracking with Sage MAS 90.